*Required fields are marked with an asterisk.

 

For Patients who use the Magic Valley/Jerome Patient Portal

 

Why will the updating of the Magic Valley/Jerome Patient Portal stop?

St. Luke’s has moved to a common electronic health record (EHR) system throughout all St. Luke’s clinics and hospitals. MyChart will take the place of the Magic Valley/Jerome Patient Portal.

Can I still get info from the Magic Valley/Jerome Patient Portal after I activate myChart?

Yes. While no new information will be added after October 1, 2016, your health history in the Magic Valley/Jerome Patient Portal will still be accessible until at least the end of 2017.

Will myChart have the same functionality (messages to doctor, etc.)?

MyChart has much of the same functionality as the Magic Valley/Jerome Patient Portal, plus many more features. Now, you’ll also be able to view imaging results on myChart.

Will previous records be visible in myChart?

Once your health information has been verified for accuracy, the following information will be transferred over to myChart:
• Allergies
• Immunizations
• Current health issues
• Medications
• Upcoming appointments
You are able to add notes in your new myChart portal and keep track of any additional information you would like transferred over from your old portal. Unfortunately, we’re not able to migrate all information from the Magic Valley/Jerome Patient Portal into myChart.

What if I already have a myChart account?

Some patients have more than one portal account. For example, if you see a specialist in Boise, you may already have a myChart account. If you already have a myChart account, you won’t need to sign up again. All new medical information will be visible in your myChart account automatically on October 1, 2016.

Can I put my own documentation in myChart? What about documentation that I put in the old system?

Yes, you can put your own documentation in myChart. Documentation that you put into your old patient portal will not automatically move to myChart.

How do I sign up for myChart?

To sign up for myChart, talk to your clinic staff after October 1, 2016 and use the activation code you receive upon check-out, or go to stlukesonline.org/mychart. To make sign up even easier, we will be sending a helpful sign-up link to all email accounts on file the week of October 10, 2016.

Who do I contact if I have questions?


• Email mychartsupportteam@slhs.org
• Call the myChart Patient Support Line at (208) 381-9000

I have proxy access to my daughter’s electronic health record. Will I continue to have proxy access?

The forms you signed for proxy access are still valid. However, proxy access does not automatically transfer to your new myChart account. We can easily reset your proxy access after October 1, 2016. Ask us at your next clinic visit or call (208) 381-9000.

Enrollment Questions

What is the Magic Valley/Jerome Patient Portal?

What is the Magic Valley/Jerome Patient Portal?
 The Magic Valley/Jerome Patient Portal (Portal) offers patients personalized and secure online access to portions of their St. Luke’s Clinic medical records. It enables you to securely use the Internet to help manage and receive information about your health. With the Portal, you can use the Internet to:
• Communicate with your St. Luke’s Clinic healthcare provider(s)
• Access your test results
• Request appointments with your St. Luke’s Clinic healthcare provider(s)
• View portions of your electronic medical record (EMR) through secure online access
• Access trusted health information resources

Is there a fee to use the Portal?

No, the Magic Valley/Jerome Patient Portal is a free service offered to our patients.

Who is eligible to sign up for a Portal account?

Patients who are 14 years and older, are eligible for a portal account. For questions regarding access to a family member’s account, please see the ‘Proxy’ FAQs section.

How do I sign up?

You will be issued a Personal Identification Number (PIN) during your clinic visit. Otherwise, you may contact the clinic in person to request a PIN, or you may e-mail us at mvjsupport@slhs.orgor call 208-814-0091, toll free 855-890-3402 (8am-7pm Monday through Friday). We will verify your information and a new PIN will be sent to you via U.S. Mail. Privacy issues prevent us from e-mailing or providing PINs over the phone.

Once I have received a PIN, how do I get into my portal account?

Once you have a PIN, log on to http://www.stlukesonline.org/mvjand click the ‘Register’ link in the ‘Sign Up Now’ web box on the right. You will need to provide your personal email address and will be asked to create a user ID and password which you will use for all future access to the Portal. You will then use your PIN to complete the activation process, after which it will expire. If not used, the PIN will expire after 30 days from the date it was issued.

Can you send me a new PIN if it was lost, expired, or was not received?

Yes, if you have already received a PIN from your clinic and it has expired, gotten lost, etc., please e-mail us at mvjsupport@slhs.orgor call 208-814-0091, toll free 855-890-3402 (8am-7pm Monday through Friday). After we verify your information, we will send a new PIN to you via U.S. Mail. Privacy issues prevent us from e-mailing or providing PINs over the phone. You may also go to any of your healthcare providers’ clinics and ask to have a new PIN generated for you.

Who do I contact if I have further questions?

If you have questions, you may e-mail us at mvjsupport@slhs.orgor call 208-814-0091, toll free 855-890-3402 (8am-7pm Monday through Friday). If you have questions or concerns about your health information, please contact your healthcare provider’s clinic.

Your Medical Record

 

When can I see my test results in the Portal?

Your test results are generally released to your Portal account within 4 days.

If some of my medical information on the Portal is not correct, what should I do?

Your Portal information comes directly from your electronic medical record (EMR) at your healthcare provider's clinic. You may send a message to your healthcare provider through the Portal or ask your healthcare provider to update your medical information during your next clinic visit. Your medical information should be reviewed and updated in your EMR during each visit.

If I send a message to my healthcare provider, when can I expect a reply?

Every attempt is made to process requests on the same business day; however, it may take two business days for your healthcare provider to review and respond to your request. Please do not use the Portal to send any messages requiring urgent attention. For urgent medical matters, dial 911 or go to the nearest emergency department.

What if I need more information about medical records than is available on the Portal?

For information not available in the Portal, please contact any of your St. Luke's healthcare providers’ clinics or the medical records departments of St. Luke’s Magic Valley (208-814-0160) or St. Luke’s Jerome (208-814-9500).

Proxy Access

 

Can I view a family member's medical record in the Portal?

Yes, you can. This is called proxy access, which allows you to log into your personal Portal account and access information regarding your family member. You may sign up for this feature at any of your healthcare providers’ clinics.

How do I allow or obtain proxy access for my family?

You may gain or permit proxy access by going to any of your healthcare providers’ clinics and completing a proxy authorization form. Photo identification will be required. Please allow 7 business days for processing.

Are there restrictions regarding access to my child’s Portal account?

Proxy access is currently available for parents of children up to 14 years of age. After 14 years of age, parents may only have proxy access with their child’s consent, or if their child is disabled. Parental access is restricted after age 14 because the Portal is unable to separate health information that is confidential under Idaho law at age 14. St. Luke's encourages and supports Portal proxy access for parents while remaining committed to protecting all of our patients' privacy rights.

Can my minor child create a Portal account?

Yes. An individual may request a personal account at age 14.

What happens to proxy access when a child turns 14?

Portal access will automatically expire on the minor patient’s 14th birthday.

Can my spouse and I share one Portal account?

No. Due to the sensitive nature of medical information, each adult must establish their own account. However, you and your spouse may grant proxy access to each other, which would enable you to access your spouse’s account. We require both parties come to the clinic to sign proxy authorization forms for access to be granted. For security purposes, photo identification is also required.

Can I eliminate my proxy access to an account?

Yes. In the menu bar at the top of the page, select the ‘My Account’ box. In that dropdown, select ‘My Account,’ then go into ‘Update My Portal Account.’ Select the ‘My Family’ tab, where you will see the option to ‘Remove’ accounts to which you have proxy access.

How can I see who has access to my Portal account?

In the menu bar at the top of the page, select the ‘My Account’ box. In the dropdown, select ‘My Account,’ then go into ‘Update my Portal Account.’ At the bottom of the ‘My Account’ tab, you will see a list of people who have proxy access to your account.

How can I revoke proxy access to my Portal account if I don’t want the proxy to have access anymore?

To revoke proxy access to your account, you may contact any of your healthcare providers’ clinics, e-mail us at mvjsupport@slhs.org, or call 208-814-0091, toll free 855-890-3402 (8am-7pm Monday through Friday) to request this restriction.

After I Have Enrolled

 

I forgot my password. What should I do?

Simply click the ‘Forgot password’ link on the sign-in page to reset your password online. If that does not work, you may contact our Portal support line at 208-814-0091, toll free 855-890-3402 (8am-7pm Monday through Friday) to receive assistance with this process or to have your password reset.

Where can I update my personal information (e.g., home address or contact information)?

Once you have logged into the Portal, from the menu on the right, select the ‘ Update My Personal Information’ option.

Technical Questions

 

What has been done to secure the Portal?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure PINs, personal user IDs, and passwords. Each person controls their password, and the account is inaccessible without that password. Further, the Portal uses the latest encryption technology with no caching to automatically encrypt your session with the Portal. Unlike conventional e-mail, all Portal messaging is done while you are securely logged on to the Portal.

I was logged out of the Portal. What happened?

If your keyboard remains idle for 15 minutes while you are logged on to the Portal, you will be automatically disconnected from you're current session. You will then have to re-enter your password to resume where you left off. If your session remains idle for 1 hour, you will be logged off and you will lose any unsaved information. We recommend that you log out of your Portal session if you need to leave your computer for even a short period of time. 

What are the computer system requirements needed to run the Portal?

To enjoy the full range of our site’s features, we recommend the latest version of your preferred web browser.

My PIN does not work. What should I do?

For your security, your PIN expires after 30 days if not used, and it expires after the first time you use the assigned PIN. You may e-mail us at mvjsupport@slhs.orgor call 208-814-0091, toll free 855-890-3402 (8am-7pm Monday through Friday) if your PIN is not working.

Is my PIN my user ID?

No, your PIN is not your Portal user ID or password. You will use the PIN to set up your Portal account. Log on to http://www.stlukesonline.org/mvjand click the ‘Sign Up Now’ link. You will need to provide your personal email address and will be asked to create a user ID and password; you will use this user ID and password for future access to the Portal. You will then use your PIN to complete the activation process, after which it will expire. If not used, the PIN will expire after 30 days. See “ How do I sign up?” for further instructions.